Help! I can't activate my copy of Microsoft NTFS for Mac by Tuxera.

I can't find my product key or I think my key is not valid

See Where can I find my product key? and Product Key Recovery

Activating during the installation

I can't click on Continue during installation after entering my product key

If the 'Continue'-button remains grayed out after entering the license key, it’s most likely that the product key is not being entered correctly. Please make sure you are typing all the characters in uppercase and including the dashes. It is common for characters such as the letter 'O' and the number '0' (zero), for example, to get mixed up.

The best way to make sure the key is being entered accurately, is to copy & paste it directly from the email we've sent you into the designated field.

I get an error message after clicking on Continue during the installation

If you get an error message when trying to activate NTFS for Mac, you may have an outdated release that does not support the version of macOS you are running. Please download the latest installer from here.

If using the latest installer does not help, you may have previous settings data that cannot be modified. Please see here for instructions on how to remove your old settings file.

Activating after installation

If you chose the Trial version-option during installation, you can activate your copy of NTFS for Mac from the Activation-tab within System Preferences:

If the 'Activate'-button remains grayed out after entering the license key, it’s most likely that the product key is not being entered correctly. Please make sure you are typing all the characters in uppercase and including the dashes. It is common for characters such as the letter 'O' and the number '0' (zero), for example, to get mixed up.

The best way to make sure the key is being entered accurately, is to copy & paste it directly from the email we've sent you into the designated field in System Preferences.