You can try some of these solutions:
- Get the latest software version from our website.
- Make sure Microsoft NTFS for Mac by Tuxera is enabled in your settings.
- Reinstall Microsoft NTFS for Mac by Tuxera.
If the previous steps haven’t solved the problem, the volume might contain errors or inconsistencies. This can occur if you detach a hard drive from a computer without unmounting it first (“Safely remove hardware” in Windows, “Eject” in macOS/OS X Finder). They can also occur if your operating system crashes, or if your computer otherwise shuts down abnormally. To fix this, try repairing the disk using Tuxera Disk Manager or by using a Windows-computer with running the command:
in windows command prompt.
You can also contact our experienced support team at email@example.com