What if I have problems with mounting a drive with Microsoft NTFS by Tuxera?

If you’re experiencing problems with mounting the volume, try the following:

1. Make sure Microsoft NTFS for Mac by Tuxera is enabled within Preferences
2. Reboot your Mac, then try mounting again
3. Microsoft NTFS for Mac by Tuxera might not mount nor recognize an NTFS volume, if that volume contains errors or inconsistencies. This can happen if you detach a hard drive from a computer without first unmounting that hard drive (“Safely remove hardware” in Windows, or “Eject” in macOS/OS X Finder). It can also occur if your operating system crashes, or if your computer otherwise shuts down abnormally. To recover from this, attach the drive to a Windows computer, then run ‘chkdsk /f’ on the drive to repair any problems in its internal structure. See http://support.microsoft.com/kb/315265 for usage information regarding ‘chkdsk’-command.
4. Reinstall Microsoft NTFS for Mac by Tuxera

If the above steps don’t work, contact our support at macsupport@tuxera.com . Before you email us, enable debug logging from NTFS for Mac preferences, then try mounting the drive again.

To help us in troubleshooting, please send us the logs and a description of your issue, and tell us which version of Microsoft NTFS for Mac by Tuxera you’re using, as well as your operating system.