If you’re experiencing problems with mounting the volume, try the following:
- Make sure Microsoft NTFS for Mac by Tuxera is enabled within Preferences
- Reboot your Mac, then try mounting again
- Microsoft NTFS for Mac by Tuxera might not mount nor recognize an NTFS volume, if that volume contains errors or inconsistencies. This can happen if you detach a hard drive from a computer without first unmounting that hard drive (“Safely remove hardware” in Windows, or “Eject” in macOS/OS X Finder). It can also occur if your operating system crashes, or if your computer otherwise shuts down abnormally. To recover from this, attach the drive to a Windows computer, then run ‘chkdsk /f’ on the drive to repair any problems in its internal structure. See http://support.microsoft.com/kb/315265 for usage information regarding ‘chkdsk’-command.
- Reinstall Microsoft NTFS for Mac by Tuxera
If the above steps don’t work, contact our support at firstname.lastname@example.org . Before you email us, enable debug logging from NTFS for Mac preferences, then try mounting the drive again.
To help us in troubleshooting, please send us the logs and a description of your issue, and tell us which version of Microsoft NTFS for Mac by Tuxera you’re using, as well as your operating system.