Is the bundled software the same as on your website?
Microsoft NTFS for Mac by Tuxera (formerly Tuxera NTFS for Mac) bundled with Toshiba hard drives is equivalent to our retail releases up to version 2016.1 and supports macOS up to version 10.12 (Sierra).
How do I install the software and where can I find support?
Installing the software requires that the Toshiba drive be attached to the Mac. More detailed instructions can be found here. Toshiba provides all support for this bundled version.
I upgraded macOS or switched to a new Mac and NTFS for Mac no longer works
If you need a newer version, you have the option to upgrade to the retail license of Microsoft NTFS for Mac by Tuxera directly through us on our website. For personal use, the retail license grants you the right to use the software on three different Macs, free updates, as well as priority support from us. If you're unsure about updating, try our 15-day free trial. Professional use- and volume licensing options are also available.