Product Key Recovery

I've misplaced the email message with the product key!

Please make sure to look for email messages sent by Verifone (formerly 2Checkout) or ones where the sender is marked customer@avangate.com. If you cannot locate the message with the product key, you can reach out to us at macsupport@tuxera.com to have the email resent.

I've misplaced my product key and the email address I used for ordering NTFS for Mac is no longer in use.

If the purchase was made using an email address that is no longer valid, we can send the product key to another address as long as you can provide adequate details for us to validate your account. Details we can use are:

• Name and billing address at the time of purchase
• Date of purchase
• Email address used for purchase
• Order number
• The last 4 digits of the credit- or debit card used for payment

The more accurate information you are able to share, the faster and easier it will be for us to verify your account.

My key was supplied with a Toshiba hard drive

If your copy of Tuxera NTFS for Mac was bundled with a Toshiba hard drive, please see 

What if my copy of Microsoft NTFS for Mac by Tuxera was bundled with a Toshiba hard disk?